Fixed: Can’t open faxes in Outlook 2007

This week, I had a problem on “my” laptop only, were I could not open FAX.TIF attachments received and forwarded to me by SBS2003, to add to the confusion I also receive faxes from a fax to email service from my ISP, these also arrive as .tif attachments, I could however open these external attachments.

I remember having this problem in outlook 2003 from time to time, and after a bit of googling I found the answer.

Open regedit and search for the following key


Change the path from :

C:\Users\dflood.leos\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\JSWA86CR\



Restart outlook and problem Solved

 Your path may vary slightly, but you should get the idea.


7 Responses to “Fixed: Can’t open faxes in Outlook 2007”

  1. Bill Says:

    Thanks for putting this fix up, went straight to issue and fixed it.

  2. Katheryn Says:

    Thanks for the info!! the easiest way to find OutlookSecureTempFolder was controlF and type in the folder name takes a minute, but goes straight to the folder. Thanks again!

  3. sarcandy Says:

    Bit more info about this issue:
    when sending the FAX.TIF file again with another name (f.e. paper.TIF) the fax CAN be openend by the user.
    also, when starting in safe mode (outlook.exe /safe) there is no problem whatsoever

  4. Robert Says:

    What caused this change? A windows update??

  5. Mark Codrington Says:

    Yes this fix worked as documented above. Many thanks.

  6. Steve Says:

    This fix also worked for me. Problem came after a windows update.

  7. Christine Keggins Says:

    Experienced this same problem. With the assistance above, my supervisor was able to make things right again.

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